Velvet dress with a hood

WHERE DO WE SHIP TO?

We ship to the USA and all European countries.

WHAT ARE THE SHIPPING COSTS?

Shipping is free for purchases over 100€

Shipping costs 4.99€ for purchases under 100€

HOW LONG DOES SHIPPING TAKE?

Your order will be delivered within the next 7 business days from the moment you receive the order confirmation email.

PAYMENT METHODS

- CARD PAYMENT 

We accept all cards with the Mastercard or Visa. All transactions are encrypted for your security*.

- CASH ON DELIVERY is available ONLY FOR Bulgaria, Romania, Greece, Hungary, Czechia, Croatia, Slovenia, Slovakia, Poland

HOW CAN I RETURN A PRODUCT?

You have the right to return your order within 14 days. The returned items must be in unbroken condition and retain their commercial appearance. The return period begins on the day of delivery of your order.

If you want to return something, please use the following steps:

1. Print the RETURN FORM and fill in your order number, indicate the bank account you would like to have the amount refunded to, account holder title, etc. 
2. Place the item you want to return, including the Return Form, in the package that your order was delivered in. Please do not forget that the Return Form must always be attached to the item being returned.
3. Send the package to the following address:

Country: Bulgaria

City: Ruse

Postal Code: 7000

Address: 15 Saint Naum Street

Phone: +359894481117

Recipient: Twiggy Shop LTD

IS IT NECESSARY TO PAY FOR THE DELIVERY OF THE RETURNED PRODUCT?

• The items are eligible for return if all courier charges are at the customer's expense. In case you send a package without paying for the return courier fee, it will not be accepted.
• In what way will I be informed that the items I am returning have been processed? After we receive your package at our warehouse, we will send you a return notification by email, in which we will confirm the receipt of the package.
• Can I return underwear or swimsuits? We apologize, but we do not accept returns of underwear or swimsuits for hygienic reasons.

REFUND OF AMOUNTS

Upon returning a product, all paid amounts for the order are restored via bank transfer. The period for restoring orders is within 14 days from the receipt of the returned products in our warehouses. The fee for processing and transferring the returned items is 1€. This amount will be deduced from the amount to be refunded.