Terms of Service

Terms and conditions for using www.twiggyshop.eu 


"Seller" is a trader who sells their goods through the online store www.twiggyshop.eu . The seller is the person with whom the Consumer enters into a contract for the remote sale of a specific item (article) in the online store.

"Consumer" is a capable person who has agreed to these General terms and conditions in relation to ordering and purchasing the goods offered through the online store.

"Online store" is the website www.twiggyshop.eu  with the main goal of buying and selling goods.

"Twiggy Shop" is the company "Twiggy Shop LTD", EIC 203138688, located in the city of Ruse, Sveti Naum street 15, 7000, Bulgaria, which creates and maintains the online store, and determines these General terms and conditions under which the goods are sold.

"Twiggy Shop LTD" has the full rights to unilaterally change the content of the website and the ways of accessing it.

"ORDER" is the request made by the Consumer to the online store to purchase one or more specific items (articles). The order is packed and sent by courier to the address specified in the order by the Consumer, after being approved by email or phone.

"SALE AGREEMENT" is the distance contract for the purchase-sale of goods between the Seller and the Consumer, concluded through this online store.

"COURIER" is a trader who physically delivers the purchased goods to the address specified by the Consumer, and works in accordance with the requirements of the Postal Services Law.


  • 1. About 

www.twiggyshop.eu is an online store where you can find women's, men's, and children's clothing: dresses, skirts, pants, jackets, and more.

  • 2. General Conditions 

Users of the system are individuals who express interest in purchasing the items offered by www.twiggyshop.eu 

  • To shop from the online store www.twiggyshop.eu , you need to express your desire to place an order by registering with a password and email (e-mail) or the recipient's name, email, phone number, and delivery address.
  • Each customer of the online store gives consent to accept, comply with, and not violate the terms of use of the website.
  • The system distinguishes two types of users: Registered and Unregistered.
  • By clearly expressing your intentions and actions - such as REGISTRATION or Purchase of goods - you agree and accept the terms of use of the website and the store's policies.

With this registration, you have access to the services offered in www.twiggyshop.eu . By registering, you declare that you accept and agree that you have registered as a customer with the condition that you understand, are fully aware, accept, and will strictly comply with the terms of use of the services provided by www.twiggyshop.eu 

All services offered by the website can only be used for activities that are not prohibited by law.

  • 3. PRICES 

All prices of items on the website are inclusive of VAT. Each item listed on the website has its price, main characteristics of the product, and additional information that will assist the customer in making an informed decision when purchasing the product.



 As a customer of www.twiggyshop.eu  - You declare that you agree with the following conditions: terms of use of the TwiggyShop.eu system; delivery conditions for goods; delivery deadlines; conditions for payment for goods; conditions for complaints and return of goods.


  • You state that as a user; with your registration you agree and accept these terms of use for the services provided by www.twiggyshop.eu. Upon registration, you voluntarily provide personal and/or business information solely to benefit from the services provided by www.twiggyshop.eu. Providing a valid contact number is only to confirm your order.
  • By registering, the system activates a profile that you are required to maintain as up-to-date. You are fully responsible for the accuracy, relevance and correctness of the published information. You publish information only for yourself and your company, under the express permission of the owners and not on behalf of third parties.
  • Upon registration, you declare your agreement to be responsible for the accuracy and relevance of the published address information. You will maintain the content of your profile always up-to-date, accurate, and correct. You personally are responsible for maintaining the confidentiality of your access password to the www.twiggyshop.eu website, as well as for the payments made from it.
  • You agree that you use the platform of www.twiggyshop.eu  only and solely to purchase the desired merchandise. You will not duplicate registrations, or abuse the services provided by the website. By registering, you accept the established rules for using the services of www.twiggyshop.eu , such as delivery terms for ordered goods, delivery conditions, courier fees, as well as return and claim conditions for the goods.
  • You give your consent to receive advertising messages at the email address specified during registration, including newsletters, games, and sponsored presentations to the users of the website. You agree that part of the information will be used for marketing and statistical purposes by www.twiggyshop.eu, which also means receiving commercial information from TwiggyShop.eu to the email address filled in during registration.
  • You are entirely responsible for maintaining the confidentiality of your access password, and you are entirely responsible for their use and assume responsibility if you provide them to a third party. In the event that you establish a violation of any of your rights, you have the obligation and right to inform www.twiggyshop.eu
  • You agree to use the services of the website in accordance with the laws of the Republic of Bulgaria. You will not copy, distribute, or use text, images, images, or parts of the website without the express permission of www.twiggyshop.eu 



  • Orders in the online store www.twiggyshop.eu are accepted 24 hours a day, 7 days a week.
  • To place an order, each customer is required to provide: a precise address, contact phone number, name and a valid email.
  • The order is activated after adding a product, and by pressing the confirm order button.
  • Upon successful completion of an order, the customer receives an electronic email to the email address provided by him for the order made. This email specifies the ordered item, the order number, the date and time the order was placed.
  • In the event that the ordered item (specific model) is not available, the consultant informs the customer.
  • If the customer does not agree to replace the order with another item (similar model) or to wait for the model to be restocked, the order can be canceled.
  • Operators' working hours with www.twiggyshop.eu :

Every day from 9:30 am to 6:30 pm, excluding Saturdays and Sundays.

  • Orders received without proper customer data (User) or missing data are canceled if the seller does not receive the correct data within 48 hours of receiving the order.
  • Such orders receive the status "REJECTED" due to the impossibility of execution.
  • Every customer can cancel a placed order within 24 hours, without having to mention the reasons for the cancellation.


  • Orders are delivered by the courier company DPD and DHL. All ordered goods are delivered by DPD and DHL to the chosen address.
  • If the Consumer does not provide access and conditions for delivery of the goods to the specified address in the specified time or does not receive the package from the courier office to receive the goods in time, if he has chosen this option, the Seller is released from the obligation to fulfill the requested delivery.


  • The delivery term for the ordered goods is up to 7 working days depending on the customer's location and the courier's schedule, unless a different delivery term is specified in the article description.
  • The delivery term may be increased if the order is made on official holidays.
  • In case the ordered article or articles are not available, the customer is informed of the delivery term, which is up to 15 days.
  • Deliveries are not made during official holidays or non-working days.



      • The delivery price for purchases over 100€ is free.
      • The delivery price for purchases under 100€ is 7.99€


  • The payment is made by card when placing an order or to the courier upon receiving the shipment (cash on delivery).


    • Any purchased item from www.twiggyshop.eu can be returned within 14 days of its purchase.
    • Returned items must be in unbroken condition and retain their commercial appearance.
    • Each item must be returned with its accompanying payment documents (if available).
    • Items are returnable, but all courier charges are the responsibility of the customer. If you send a package without paying for the return courier fee, it will not be accepted. In the case of returned items, all amounts paid for orders will be refunded by bank transfer, excluding courier fees. Returns or exchanges of underwear and lingerie are not accepted for hygienic reasons.
    • Please note that you will be charged a fee of 1€ for processing the package and payment arrangement.
  • In case of contract termination, if the User has paid for the item, the paid amount for the returned item will be refunded to the bank account specified by him within 14 days after the return of the item.
  • Amounts will not be refunded until the User returns the item. If the item is not returned within 14 days, the contract termination will not take effect

  • 5. Statement from www.twiggyshop.eu 

         5.1. Statement from TwiggyShop.eu regarding the products and promotions published

    Twiggy Shop provides online sales of women's clothing. www.twiggyshop.eu publishes women's clothing without violating established rules of conduct and laws of the Republic of Bulgaria. Twiggy Shop organizes games and promotions for the products displayed.



    • Twiggy Shop is responsible for maintaining current prices on all products displayed on the website.
    • Twiggy Shop is obligated to serve each customer correctly.
    • Twiggy Shop is not obligated to guarantee that purchasing any product displayed on the website will meet specific needs for customers.
    • Twiggy Shop reserves the right to reject or postpone orders made by website users in the event that the products are not available and cannot be delivered within the agreed upon time frame.
    • Twiggy Shop is not obligated to store information about published products indefinitely.
    • Twiggy Shop reserves the right to remove, update, or delete any products displayed on the website and update the terms and conditions at any time.
    • Twiggy Shop is not responsible for any damages or losses incurred as a result of products purchased by users.
    • Twiggy Shop is not responsible for any payments made by users. The website does not guarantee that all products are presented with their current colors and designs. Some may differ due to different monitor settings. 


    Twiggy Shop has the following rights but not the obligation to:

      • Remove, delete or prohibit the publishing of information on the website that is in violation of the current rules and laws of the Republic of Bulgaria.
      • Remove users, products, promotions, articles or information, addresses, phone numbers, web pages, in case of non-compliance with the current rules for the use of www.twiggyshop.eu . In case it is established that a specific user is not complying with the current conditions and spreading materials and information protected by copyright and prohibited by law, www.twiggyshop.eu  reserves the right but not the obligation to remove them from the system.
      • www.twiggyshop.eu  reserves the right to refuse or postpone orders made by users on the website if the items are not available and cannot be delivered within the agreed upon time and period.
      • www.twiggyshop.eu  reserves the right to control the time of message retention.
      • www.twiggyshop.eu reserves the right, but not the obligation to monitor the materials sent through the system. www.twiggyshop.eu  has the right, but not the obligation to remove materials considered to be a threat or form of violence.
      • It reserves the right to provide the authorities with the published information and exchanged correspondence or any information about users on the website upon request.
      • To send to the email addresses specified in registration, advertising messages, including newsletters, games and sponsored presentations to users of the website.
      • www.twiggyshop.eu  reserves the right to remove at any time the provision of all or some of the services offered on the website
      • Change the content and terms of this statement at any time and without prior notice.
      • Replace the description of the items without prior notice. Change the content of the website: stop offering items, change delivery times, introduce promotions and discounts. Remove links without prior notice.
      • Not serve customers who are not correct, do not comply with the specified conditions.
      • Remove and reject orders from users in the event that the provided contact information is not up-to-date and the CUSTOMER's actions do not comply with the conditions above. In such a case, www.twiggyshop.eu is not obliged to serve incorrect customers.


      www.twiggyshop.eu automatically collects information about your IP address, used browser, resolution used, duration of stay on the site, as well as the pages visited by you on TwiggyShop.eu. The collection of this information is only and solely for the purpose of offering services on the site and for statistical analysis. The collected personal data is used only and for the purpose of servicing your desire for purchase of a certain goods. We guarantee that in no way do we provide your personal information to third parties.
      • The information provided during registration, such as personal data, name, phone number, and email, is not shared with third parties and is used only to provide services on the website. The website uses third-party advertising companies to display ads when you visit the website. These companies may use information about your visits to this and other websites to display ads for products and services that may be of interest to you.
      • The content of the website - the options, tips, statements or other information contained on our website may not be copied, distributed or partly used without the explicit permission of www.twiggyshop.eu. Links with third parties www.twiggyshop.eu may contain links to other pages outside the website or Internet resources. We do not control the content of these, and are not responsible for the content, products, services or information found in these links. Copyright - the logo, content and other elements of the website are the exclusive property of www.twiggyshop.eu. You are obligated not to copy, modify, publish, transmit, distribute, sell or any information object of copyright. Limitation of Liability - www.twiggyshop.eu will not be liable for any accidental events, consequences, indirect damages, property or non-property damages resulting from the provided services. Changes to the website - All changes that are made to the website will be at the discretion of www.twiggyshop.eu and we reserve the right to make changes to the website at any time without notice.

        You can always find us at office@twiggyshop.eu