Terms of service



"SELLER" is a merchant who sells its goods through the online store www.twiggyshop.eu. The Seller is the party with whom the User enters into a distance sales contract for a specific product (item) in the online store.

"USER" is a capable individual who has agreed to these General Terms and Conditions in connection with the ordering and purchasing of products offered through the online store.

"ONLINE STORE" is the website www.twiggyshop.eu with the main purpose of buying and selling goods. Twiggy Shop LTD, with VAT ID BG203138688, headquartered in Bulgaria, Ruse, St. Naum 15, which creates and maintains the online store, establishes these General Terms and Conditions under which the goods are sold. Twiggy Shop LTD has the full right to unilaterally change the content of the site, as well as the methods of access to it.

"ORDER" is the User's request to the online store to purchase one or more specific products (items). The order is packed and sent by courier to the address specified by the User in the order, after it has been approved by email or phone.

"SALES CONTRACT" is the distance contract concluded through this online store for the purchase and sale of goods between the Seller and the User.

"COURIER" is a merchant who physically delivers the purchased goods to the address specified by the User and operates in accordance with the Postal Services Act.

1. ABOUT www.twiggyshop.eu

www.TwiggyShop.eu is an online store where you can find women's clothing: dresses, coats, trousers, vests, and more.


Users of the system are individuals showing interest in purchasing the articles offered by www.twiggyshop.eu.

To shop from the online store www.twiggyshop.eu, it is necessary to express the desire to order through registration with a password and email or the recipient's name, email, phone, and delivery address.

Every system user declares and agrees to comply with, accept, and not violate the established conditions, rules, and obligations for using the site.

Every customer of the online store agrees to accept, comply with, and not violate the terms of use of the site.

The system distinguishes between two types of users: Registered and Unregistered. By clearly expressing your intentions and actions—such as Registration or Purchase of goods—you agree and accept the condition that the system activates an account, i.e., registration, to provide access to the services offered by www.twiggyshop.eu.

With this registration, you have access to the services offered at www.twiggyshop.eu. By registering, you declare that you accept and agree that you are registered as customers with the condition that you understand, are fully informed, accept, and will comply with the terms when using the services provided by www.twiggyshop.eu.

All services offered by the site can be used solely for activities that are not prohibited by law.


All prices of items on the website include VAT. Each item on the website is accompanied by its price, the main characteristics of the product, and additional information to assist the customer in making an informed choice when purchasing the product.


As a customer of www.twiggyshop.eu, you declare that you agree with the following conditions: terms of use of the www.twiggyshop.eu system; conditions for the delivery of goods; delivery times; terms of payment for goods; conditions for complaints and returns of goods.

4.1 TERMS OF USE OF THE www.twiggyshop.eu SYSTEM

  1. As a user, by registering, you agree and accept the current rules for using the services provided by www.twiggyshop.eu.
  2. By registering, you voluntarily provide service, corporate, and/or personal information, solely for the purpose of using the services of www.twiggyshop.eu. Providing a valid contact phone is solely for the purpose of confirming the placed order.
  3. Upon registration, the system activates a profile that you must keep up to date. You are fully responsible for the accuracy, currency, and correctness of the published information. You publish information solely for yourself and your company, on behalf of the company you work for, with explicit permission from the owners. You will not publish an account on behalf of third parties or impersonate third parties.
  4. By registering, you declare your agreement to be responsible for the accuracy and currency of the published address information. You will keep the content of your profile always up-to-date, true, and accurate.
  5. You are personally responsible for safeguarding the password to access the www.twiggyshop.eu site, as well as for any payments made.
  6. You agree to use the www.twiggyshop.eu platform solely to purchase the desired goods.
  7. You will not duplicate registrations or misuse the services provided by the site.
  8. Upon registration, you accept the established rules for using the services of www.twiggyshop.eu, including delivery times for ordered goods, delivery conditions, courier fee prices, and conditions for returns and complaints.
  9. You give your consent to receive promotional messages, including newsletters, games, and sponsored presentations, to the email address provided during registration. You agree that part of the information may be used for marketing and statistical purposes by www.twiggyshop.eu, which also means receiving commercial information from www.twiggyshop.eu at the email address filled in during registration.
  10. You are entirely responsible for maintaining the confidentiality of the access password, using it, and assume responsibility if you provide it to a third party.
  11. In case you detect a violation of any of your rights, you have the obligation and the right to inform www.twiggyshop.eu.
  12. You agree to use the site's services in accordance with the laws of the Republic of Bulgaria.
  13. You will not copy, distribute, or use texts, images, or parts of the site without the explicit permission of www.twiggyshop.eu.


Orders in the online store www.twiggyshop.eu are accepted 24 hours a day, 7 days a week. To place an order, each customer is required to provide: an accurate address, contact phone, names, and a valid email. The order is activated after adding a product and pressing the confirm order button.

Upon successfully placed orders, the User receives an email to the specified email address confirming the order, including details of the ordered product, order number, date, and time of the order.

If the ordered product (specific model) is not in stock, the consultant informs the User. If the User does not agree to replace the order with another product (similar model) or wait for the model to be restocked, the order may be canceled.

Operating hours for operators in contact with www.twiggyshop.eu: Every day from 9:30 to 18:30, excluding Saturdays and Sundays.

Orders with incorrect buyer (User) data or missing data are canceled if the Seller does not receive the correct data within 48 hours of receiving the order. Such orders receive the status "CANCELLED" due to the inability to fulfill them.

Any customer can cancel a placed order within 24 hours without mentioning reasons for the cancellation.


Deliveries of orders are carried out by the courier company DPD. All ordered goods are delivered with DPD to the chosen address or the courier's office.

If the User does not provide access and conditions for the delivery of the goods to the specified address within the specified period or does not accept the shipment from the courier's office within the specified time, if this option is chosen, the Seller is relieved of the obligation to fulfill the requested delivery.


The delivery time for ordered goods is up to 7 working days, depending on the location of the customer and the schedules of the courier servicing them, unless a different delivery time is mentioned in the item description. The delivery time may be extended if the order is placed on official holidays.

If the ordered item or items are not available, the customer is informed of the delivery time, which is up to 15 days.

Deliveries are not made on official holidays and rest days.


Delivery cost for purchases over 100 euros - free

Delivery cost for purchases under 100 euros - 4.99 euros


Payment can be made either by cash on delivery upon receiving the goods from the courier or by credit card. Each user has the right to inspect the goods before accepting them from the courier.


Every purchased item from www.twiggyshop.eu can be returned within 14 days from the date of purchase. Returned items must be in undamaged condition and maintain their commercial appearance. The return of items is subject to all courier fees being covered by the customer. In the case of sending a return without paying the return courier fee, it will not be accepted. For returned items, all amounts paid for orders are refunded through bank transfer, excluding courier fees.

The buyer does not have the right to return swimsuits and underwear. The seller reserves the right not to accept the return of these items and not to refund the amount paid by the customer according to Article 57 of the Consumer Protection Act. To avoid any doubts, when returning swimsuits and underwear, the seller is obliged to return the goods back to the buyer, and the transport costs are borne by the buyer. Please note that you will be charged a processing fee of 1 euro for the return shipment and payment order.

In the event of contract termination, if the customer has paid for the goods, the refunded amount for the returned goods is transferred to the customer's designated bank account within 14 days after the return of the goods. Amounts are not refunded until the customer returns the goods. If the goods are not returned within the 14-day period, the contract termination does not take effect.

5. STATEMENT BY www.twiggyshop.eu


www.twiggyshop.eu offers women's clothing for sale online. www.twiggyshop.eu publishes women's clothing without violating established rules of conduct and laws of the Republic of Bulgaria. www.twiggyshop.eu organizes games and promotions for the displayed products.


  • www.twiggyshop.eu is responsible for maintaining current prices for all displayed products on the website.
  • www.twiggyshop.eu is obligated to serve each customer correctly.
  • www.twiggyshop.eu is not obliged to guarantee that the purchase of any product displayed on the site will satisfy specific needs of the consumers.
  • www.twiggyshop.eu reserves the right to refuse or postpone orders made by users of the site if the products are not available and cannot be delivered within the agreed-upon time frame.
  • www.twiggyshop.eu is not obliged to store information regarding published products indefinitely.
  • www.twiggyshop.eu may remove, update all products displayed on the site, as well as delete and update the current terms at any time.
  • www.twiggyshop.eu is not responsible for damages resulting from the provided and used products by consumers who have purchased them.
  • www.twiggyshop.eu is not responsible for payments made by consumers. The site is not obligated to guarantee that all products are presented with their current colors and patterns. Some may be different due to different monitor settings.
  • Payments made by consumers on www.twiggyshop.eu remain at their own risk.

5.3 RIGHTS OF www.twiggyshop.eu:

www.twiggyshop.eu has the following rights, but not the obligation to:

  • Remove, delete, or prohibit the publication of information on the website that violates the current rules and laws of the Republic of Bulgaria.
  • Remove users, products, promotions, articles, or information, addresses, phones, web pages, in case of non-compliance with the current terms of use of www.twiggyshop.eu. If it is found that a specific user is not complying with the current conditions and is distributing materials and information protected by copyright and prohibited by law, www.twiggyshop.eu reserves the right but not the obligation to remove them from the system.
  • Refuse or postpone orders made by users of the site if the products are not available and cannot be delivered within the agreed-upon time frame.
  • Control the storage time of messages.
  • Monitor materials sent through the system. www.twiggyshop.eu has the right but not the obligation to remove materials considered a threat or form of violence.
  • Provide information published to law enforcement authorities, including exchanged correspondence or any information about users on the site upon request.
  • Send promotional messages, including newsletters, games, and sponsored presentations, to the email addresses provided in the registration by users/companies.
  • Remove the provision of any or all services at any time without any obligations to users.
  • Add new services to the site that do not contradict the laws of the Republic of Bulgaria.
  • Announce any changes to the site by publishing them, but www.twiggyshop.eu is not obliged to inform users personally.

We do not guarantee the usefulness and completeness of the information posted on www.twiggyshop.eu, and we will not be responsible for damages resulting from it.

5.4 PRIVACY POLICY AT www.twiggyshop.eu:

Privacy at www.twiggyshop.eu automatically collects information such as your IP address, browser used, screen resolution, duration of stay on the site, and the pages you visit on www.twiggyshop.eu. This information is collected solely for the purpose of providing services on the site and statistical analysis. The collected personal data is used only to serve your desire to purchase a specific product. We guarantee that we do not provide your personal information to third parties. The information provided during registration, such as personal data, name, phone, email, is not provided to third parties and is used to provide the site's services. We use third-party advertising companies to display ads when you visit our website. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this and other websites to show ads for products and services that may be of interest to you.

  • The content of the site, options, advice, statements, or other information contained on our site may not be copied, distributed, or partially used without the explicit permission of www.twiggyshop.eu.
  • Links to third parties www.twiggyshop.eu may contain links to other pages outside the site or internet resources. We do not control their content and are not responsible for the content, products, services, or information found in these links.
  • Copyright - The logo, content, and other elements of the site are the exclusive property of www.twiggyshop.eu. You are obliged not to copy, modify, publish, transmit, export, or sell any copyrighted information.
  • Limitation of liability - www.twiggyshop.eu will not be responsible for accidental events, consequences, indirect damages, property or non-property damages, as a result of the provided services.
  • Changes to the site - All changes we make will be announced by publishing them on the site. As www.twiggyshop.eu, we are not obligated to inform each user personally.

We reserve the right to:

  1. Change the content and conditions of this statement at any time without prior notice.
  2. Substitute the descriptions of the items without prior notice.
  3. Change the content of the site: stop offering items, change delivery times, introduce promotions and discounts.
  4. Remove links without prior notice.
  5. Not serve customers who are not correct and do not comply with the specified conditions.
  6. Remove and reject orders from users in case the provided contact information is not up-to-date, and the actions of the CLIENT do not comply with the conditions above. In such a case, www.twiggyshop.eu is not obliged to serve incorrect clients.


    You can always find us at the address office@twiggyshop.eu