Return

  • HOW CAN I RETURN GOODS?

You have the right to return your order within 14 days. The returned items must be in undamaged condition and in their original packaging. The return period starts from the day your order is delivered.

If you wish to return something, please follow these steps:

  1. Print the RETURN FORM and fill in your order number, provide the bank account details for the refund, account holder information, etc.

  2. Place the items you want to return, including the Return Form, in the package in which your order was delivered. Please remember that the Return Form must always be attached to the returned items.

  3. Send the package to the following address:

Country: Bulgaria
City: Ruse
Postal Code: 7000
Address: 15 Saint Naum Street
Phone: +359894481117
Recipient: Twiggy Shop LTD

  1. IS IT NECESSARY TO PAY FOR THE RETURN SHIPPING?

    Returns are accepted if all courier fees are covered by the customer. If you send a package without paying the return courier fee, it will not be accepted.

     

    • HOW WILL I BE INFORMED THAT THE RETURNED ITEMS HAVE BEEN PROCESSED? Once we receive your package in our warehouse, we will send you a return confirmation email, confirming the receipt of the package.
    • CAN I RETURN UNDERWEAR OR SWIMSUITS? Unfortunately, we do not accept returns of swimwear and underwear for hygiene reasons.
    • REFUND PROCESS For returned items, all paid amounts for the order, except for courier services, will be refunded via bank transfer. The period for refunding orders is within 14 days of receiving the returned products in our warehouses. The processing and transfer fee for returned items is 1 euro. This amount will be deducted from the refunded amount