Payments & Safety

Cash on Delivery (COD):
Payment is made at the time of delivery. By choosing Cash on Delivery as your payment method, there is an additional fee of 1.5%.

You can pay the courier in cash or by card.

Card Payment:
We accept all major credit and debit cards.
Payment is processed through a secure payment system that guarantees the protection of your personal data.

Bank Transfer:
You can make payment directly to our bank account.
After placing your order, please make the transfer to the following account: BG17PRCB92301050108702. Account holder: Twiggy Shop Ltd. Please include your order number in the transfer details.

Order processing begins upon confirmation of receipt of the transfer.

Your security is our priority. We guarantee:

PCI-DSS Compliance:
Our payment gateways comply with PCI-DSS standards (Visa, MasterCard).

Data Encryption:
SSL technology protects data transmission between your browser and our server.

Your personal information remains confidential and is not shared with third parties except for payment processing and delivery purposes.

When placing an order, please complete the "Billing Address" section with your company's details. Ensure that you include the following information:

  • Company Name
  • VAT ID
  • Company Address

These details will be used to issue an invoice for your order. If you have specific requirements or questions regarding invoicing, please contact our customer support team.

When returning products purchased from us, you can request a refund via bank transfer. Once we receive and verify the returned product, we will transfer the refunded amount back to the bank account you have specified. Please complete and attach the product return form when returning the item.

For additional questions or information regarding the return and refund procedure, please contact our customer support team.

Shipping & Delivery

We provide various delivery time options depending on the availability of the product:

Standard Delivery:
For most products, the delivery time is up to 7 business days.

Express Delivery for Available Models:
For models that are ready-made and in stock, we offer delivery within 48 hours.

Express delivery is available for products listed in the "Delivery within 48 hours" category.

For specific details regarding the delivery time for a particular product, please refer to the product description or contact our customer support team.

Our delivery cost is 5.99 euros per order.

For purchases of 100 euros or more, delivery is free of charge.

These prices apply to deliveries within the country.

For further information regarding delivery conditions or for any questions, please contact our customer support team.

After your order has been dispatched, you will receive an email with the tracking number for your shipment. Use this number to track your parcel.

If you need additional assistance or information, please contact our customer service team.

Returns & Refunds

We offer a 14-day return period from the date of receipt, allowing you time to review your products and decide if you are satisfied with your purchase.

To exercise your right to return, please ensure that the products are in their original condition, unused, with all original tags and packaging intact. Please note that we do not accept returns of swimwear.

For additional information or to initiate the return process, please visit the Returns section on our website.

  1. Print and Complete the Return Form. Print and fill out the Return Form, including your order number and the bank account details for the refund.
  2. Prepare the Package. Place the products you wish to return, along with the completed Return Form, into the original packaging of your order.
  3. Send the Package to the Following Address:
    Bulgaria, Ruse, St. Sveti Naum 15

Please Note: The cost of the return courier service is to be covered by the customer.

For additional assistance or questions regarding the return process, please contact our customer support team.

Refunds are processed via bank transfer within 14 days from the date of receiving the return.

A processing fee of 1 euro applies for handling returns.

To receive a refund, please ensure that you have correctly filled out and included the Return Form with your return.

For more information or questions, please contact our customer support team.


Free delivery for purchases over 100 euro.

Worldwide shipping

Ship anywhere, rates available at checkout.


Return or exchange within 14 days.